Question 1

How quickly will a roofer call me back?

Accepted Answer

The aim is the same day, and emergencies are prioritised. Because the patch is deliberately small — SK10 and SK11 only — that is a realistic promise rather than a sales line. You get one call, from the roofer who would actually do the work. You fill in the form, your details go to one local roofer, and they ring you. That is the whole mechanism. Nobody else gets your number, there is no queue of companies calling, and there is no bidding. The target is a callback the same day, and jobs flagged as emergencies go to the front. The reason that is achievable is the size of the patch: Macclesfield and the villages against it, SK10 and SK11 and nothing beyond. A roofer covering half of Cheshire cannot say the same thing honestly. There is one situation where it will be slower and it is worth saying so. After a serious gale, every roofer in the county is booked out within an hour, because everybody's roof failed on the same afternoon. On those days the honest answer may be a temporary covering now and the permanent repair later in the week. That is not evasion; it is what is physically possible. If the job genuinely cannot wait — water coming in, something loose over a path — please do not hold out for a callback. Get someone else in. We would much rather you got it made safe tonight. One call is what you should expect, and one call is what you get. You will not be rung repeatedly, you will not be added to a marketing list, and your details are not sold to anybody. If you would rather we deleted them, reply to the acknowledgement email and we will.

Question 2

How long until I hear back?

Accepted Answer

The aim is the same day, and emergencies are prioritised. Because the patch is deliberately small — SK10 and SK11 only — that is a realistic promise rather than a sales line. You get one call, from the roofer who would actually do the work. You fill in the form, your details go to one local roofer, and they ring you. That is the whole mechanism. Nobody else gets your number, there is no queue of companies calling, and there is no bidding. The target is a callback the same day, and jobs flagged as emergencies go to the front. The reason that is achievable is the size of the patch: Macclesfield and the villages against it, SK10 and SK11 and nothing beyond. A roofer covering half of Cheshire cannot say the same thing honestly. There is one situation where it will be slower and it is worth saying so. After a serious gale, every roofer in the county is booked out within an hour, because everybody's roof failed on the same afternoon. On those days the honest answer may be a temporary covering now and the permanent repair later in the week. That is not evasion; it is what is physically possible. If the job genuinely cannot wait — water coming in, something loose over a path — please do not hold out for a callback. Get someone else in. We would much rather you got it made safe tonight. One call is what you should expect, and one call is what you get. You will not be rung repeatedly, you will not be added to a marketing list, and your details are not sold to anybody. If you would rather we deleted them, reply to the acknowledgement email and we will.

Question 3

When will someone contact me about my roof?

Accepted Answer

The aim is the same day, and emergencies are prioritised. Because the patch is deliberately small — SK10 and SK11 only — that is a realistic promise rather than a sales line. You get one call, from the roofer who would actually do the work. You fill in the form, your details go to one local roofer, and they ring you. That is the whole mechanism. Nobody else gets your number, there is no queue of companies calling, and there is no bidding. The target is a callback the same day, and jobs flagged as emergencies go to the front. The reason that is achievable is the size of the patch: Macclesfield and the villages against it, SK10 and SK11 and nothing beyond. A roofer covering half of Cheshire cannot say the same thing honestly. There is one situation where it will be slower and it is worth saying so. After a serious gale, every roofer in the county is booked out within an hour, because everybody's roof failed on the same afternoon. On those days the honest answer may be a temporary covering now and the permanent repair later in the week. That is not evasion; it is what is physically possible. If the job genuinely cannot wait — water coming in, something loose over a path — please do not hold out for a callback. Get someone else in. We would much rather you got it made safe tonight. One call is what you should expect, and one call is what you get. You will not be rung repeatedly, you will not be added to a marketing list, and your details are not sold to anybody. If you would rather we deleted them, reply to the acknowledgement email and we will.

How quickly will a roofer call me back?

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