Question 1

Who actually does the work?

Accepted Answer

One independent local roofer does the work — the same person who calls you back after you send the job over. We run the website and pass your job to them; we are the introducer, not the roofer, and that distinction is set out properly in the terms. This site is the front door for a single independent roofer covering this patch. You describe the job, it goes to them, they ring you, they quote, and they do the work. The person who turns up is the person you spoke to. We are not the roofer, and it would be dishonest to imply otherwise. We run the site and handle the enquiry; the roofing business is independent, responsible for its own work, pricing, insurance and standards. Any contract, payment or guarantee is between you and them. What we do take responsibility for is who your details go to. That is one business, chosen and checked, rather than whoever paid the most for the lead this month. It is the entire reason this site exists in the form it does. On subcontracting: on larger jobs some elements genuinely are specialist — scaffolding is a separate trade, structural work needs an engineer, and asbestos removal has its own requirements. A roofer who tells you plainly which parts of a job are being done by somebody else is being straight with you. What you should not get is a job quoted by one person and delivered by an unrelated crew you have never met. ⚠️ One thing to be honest about right now: the Macclesfield roofer for this patch is still being confirmed. The site is running while that happens, and the acknowledgement email you get says so plainly rather than pretending a callback is booked. If your job cannot wait, please do not hold out for us — get someone else in.

Question 2

Are you the roofer?

Accepted Answer

One independent local roofer does the work — the same person who calls you back after you send the job over. We run the website and pass your job to them; we are the introducer, not the roofer, and that distinction is set out properly in the terms. This site is the front door for a single independent roofer covering this patch. You describe the job, it goes to them, they ring you, they quote, and they do the work. The person who turns up is the person you spoke to. We are not the roofer, and it would be dishonest to imply otherwise. We run the site and handle the enquiry; the roofing business is independent, responsible for its own work, pricing, insurance and standards. Any contract, payment or guarantee is between you and them. What we do take responsibility for is who your details go to. That is one business, chosen and checked, rather than whoever paid the most for the lead this month. It is the entire reason this site exists in the form it does. On subcontracting: on larger jobs some elements genuinely are specialist — scaffolding is a separate trade, structural work needs an engineer, and asbestos removal has its own requirements. A roofer who tells you plainly which parts of a job are being done by somebody else is being straight with you. What you should not get is a job quoted by one person and delivered by an unrelated crew you have never met. ⚠️ One thing to be honest about right now: the Macclesfield roofer for this patch is still being confirmed. The site is running while that happens, and the acknowledgement email you get says so plainly rather than pretending a callback is booked. If your job cannot wait, please do not hold out for us — get someone else in.

Question 3

Do you subcontract the work?

Accepted Answer

One independent local roofer does the work — the same person who calls you back after you send the job over. We run the website and pass your job to them; we are the introducer, not the roofer, and that distinction is set out properly in the terms. This site is the front door for a single independent roofer covering this patch. You describe the job, it goes to them, they ring you, they quote, and they do the work. The person who turns up is the person you spoke to. We are not the roofer, and it would be dishonest to imply otherwise. We run the site and handle the enquiry; the roofing business is independent, responsible for its own work, pricing, insurance and standards. Any contract, payment or guarantee is between you and them. What we do take responsibility for is who your details go to. That is one business, chosen and checked, rather than whoever paid the most for the lead this month. It is the entire reason this site exists in the form it does. On subcontracting: on larger jobs some elements genuinely are specialist — scaffolding is a separate trade, structural work needs an engineer, and asbestos removal has its own requirements. A roofer who tells you plainly which parts of a job are being done by somebody else is being straight with you. What you should not get is a job quoted by one person and delivered by an unrelated crew you have never met. ⚠️ One thing to be honest about right now: the Macclesfield roofer for this patch is still being confirmed. The site is running while that happens, and the acknowledgement email you get says so plainly rather than pretending a callback is booked. If your job cannot wait, please do not hold out for us — get someone else in.

Question 4

Is the person who quotes the person who does the job?

Accepted Answer

One independent local roofer does the work — the same person who calls you back after you send the job over. We run the website and pass your job to them; we are the introducer, not the roofer, and that distinction is set out properly in the terms. This site is the front door for a single independent roofer covering this patch. You describe the job, it goes to them, they ring you, they quote, and they do the work. The person who turns up is the person you spoke to. We are not the roofer, and it would be dishonest to imply otherwise. We run the site and handle the enquiry; the roofing business is independent, responsible for its own work, pricing, insurance and standards. Any contract, payment or guarantee is between you and them. What we do take responsibility for is who your details go to. That is one business, chosen and checked, rather than whoever paid the most for the lead this month. It is the entire reason this site exists in the form it does. On subcontracting: on larger jobs some elements genuinely are specialist — scaffolding is a separate trade, structural work needs an engineer, and asbestos removal has its own requirements. A roofer who tells you plainly which parts of a job are being done by somebody else is being straight with you. What you should not get is a job quoted by one person and delivered by an unrelated crew you have never met. ⚠️ One thing to be honest about right now: the Macclesfield roofer for this patch is still being confirmed. The site is running while that happens, and the acknowledgement email you get says so plainly rather than pretending a callback is booked. If your job cannot wait, please do not hold out for us — get someone else in.

Who actually does the work?

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